Terms and Conditions of Use

1.About the App

EaseIn is a lifestyle companion designed to support individuals who are using, starting, or considering GLP-1 receptor agonist medications (including Mounjaro, Ozempic, Wegovy, Zepbound, and Rybelsus). The App helps you organise and reflect on your journey through the following features:

• Onboarding and personalisation: capturing your medication details, body measurements, goals, health context, and preferences to tailor your experience.
• Dose and injection tracking: recording doses, scheduling next-dose reminders, tracking an injection-site rotation, and viewing an estimated medication-level curve.
• Meal and nutrition logging: adding meals manually, by voice, by photo, or by scanning a barcode, with estimated nutritional information.
• Lifestyle tracking: recording water, activity, sleep, weight, and symptoms, and viewing a daily lifestyle score across five pillars.
• Insights and personalisation cards: surfacing progress trends, adaptation charts, and stage-appropriate guidance content.
• Medical hub: recording secondary medications, blood-work and lab results, and dose history.
• Coach and doctor connection: contextual prompts that let you reach a support contact by call or message at relevant moments.
• Moments: a private space for personal reflections.
• Notifications: optional reminders and nudges relevant to your stage of the journey.

The App is intended for personal, non-commercial use by individuals who are at least eighteen (18) years of age and resident in India.

2.Not Medical Advice

• The App does not replace consultation with a qualified physician, pharmacist, or other healthcare professional.
• Estimated medication-level curves, nutritional estimates, lifestyle scores, and adaptation trends are approximations and must not be used to make clinical decisions.
• Decisions about your medication, dose, injection technique, diet, or treatment plan must be made with your healthcare provider.
• The coach and doctor connection feature helps you reach a support contact; it does not constitute an established doctor-patient relationship or emergency service, and availability is not guaranteed.
• You should never disregard or delay professional medical advice because of anything in the App.

Any reference within the App to medications, dosages, injection sites, symptoms, or lab values exists solely to help you organise and record information you already have from your own healthcare provider. Ketto does not practise medicine and does not employ clinicians to deliver medical services through the App.

3.Eligibility

To use the App you must be at least eighteen (18) years of age and legally capable of entering into a binding contract under Indian law. By using the App, you represent and warrant that you meet these requirements and that all information you provide is accurate and belongs to you.

4.Your Account

You are responsible for the information you provide during onboarding and for keeping it accurate and current. You are responsible for maintaining the confidentiality of any credentials and for all activity under your account. Notify us promptly of any unauthorised use. The App’s features depend on the accuracy of the information you enter and will be less reliable if that information is incomplete or incorrect.

5.Health Data Connections and Third-Party Services

Certain features rely on services and platforms operated by third parties. Where you enable them, you authorise the App to interact with these services on your behalf:

• Health platforms: Apple Health, Google Fit, and Health Connect, to read data such as steps, weight, sleep, and activity that you choose to sync.
• Nutrition data: food and nutrition databases (including Open Food Facts) used to identify foods and estimate nutritional values through search, barcode, or photo.
• Artificial intelligence services: third-party AI providers that power voice meal logging, photo-based food recognition, and personalised insights.

Your use of these integrations may be subject to the relevant third party’s own terms and privacy policies. We do not control third-party services and are not responsible for their accuracy, availability, or practices. Data obtained through them, including synced health data and nutritional estimates, is provided on a best-effort basis and may be incomplete or inaccurate.

6.Licence to Use the App

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App on a device you own or control, solely for your personal, non-commercial use. All rights not expressly granted are reserved.

7.Acceptable Use

You agree not to:

• use the App for any unlawful, fraudulent, or harmful purpose, or in breach of any applicable law;
• reverse engineer, decompile, disassemble, or attempt to extract the source code of the App, except to the extent permitted by law;
• interfere with, disrupt, overload, or attempt to gain unauthorised access to the App or its systems;
• introduce any malware, or upload content that is unlawful, infringing, or harmful;
• misrepresent your identity or medical circumstances, or enter another person’s data without authority;
• copy, resell, sublicense, or commercially exploit the App or its content without our prior written consent.

8.Intellectual Property

The App and all associated content, including its design, text, graphics, logos, icons, and software (but excluding your personal data and third-party content), are owned by or licensed to Ketto and protected by applicable intellectual property laws. The name “EaseIn”, the Ketto name, and related marks may not be used without our prior written permission.

9.Your Content

Content you create in the App, including Moments reflections and the data you log, remains yours. You grant Ketto a limited, worldwide, royalty-free licence to host, store, process, and display that content solely to operate and provide the App’s features to you, and as described in our Privacy Policy. You are responsible for the content you provide and confirm you have the right to provide it.

10.Availability and Changes to the App

We may modify, suspend, or discontinue any part of the App at any time, including features, at our discretion. We do not warrant that the App will always be available, uninterrupted, or error-free. Features described in these Terms may change as the App evolves.

11.Disclaimers

To the maximum extent permitted by law, the App is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the App, its insights, estimates, or third-party data will be accurate, reliable, complete, secure, or uninterrupted.

12.Limitation of Liability

To the maximum extent permitted by applicable law, Ketto and its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, goodwill, or anticipated savings, or for any health-related outcomes, arising out of or connected with your use of, or inability to use, the App, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

13.Indemnification

You agree to indemnify, defend, and hold harmless Ketto and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the App, your breach of these Terms, or your violation of any law or the rights of any third party.

14.Suspension and Termination

We may suspend or terminate your access to the App at any time, with or without notice, if we reasonably believe you have breached these Terms, if required by law, or if we discontinue the App. You may stop using the App and delete your account at any time from within the App. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

15.Changes to These Terms

We may revise these Terms from time to time. Where changes are material, we will provide reasonable notice through the App or by other appropriate means and update the “Last updated” date at the top of this document. Your continued use of the App after the changes take effect constitutes your acceptance of the revised Terms.

16.App Stores and Devices

You may download the App through the Apple App Store or Google Play Store. Your download and use of the App is also subject to the applicable app store’s terms. The relevant app store provider is not a party to these Terms, is not responsible for the App, and is not responsible for providing support or handling claims relating to the App. To the extent required by the app store’s terms, the app store provider is a third-party beneficiary of these Terms and may enforce them against you.

17.Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to any mandatory rights you have as a consumer, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the App.

18.Grievance Redressal and Contact

If you have any questions, concerns, or complaints about these Terms or the App, you may contact us: